Postage Policy

  1. Shipping Methods and Providers: We offer reliable and efficient shipping options to our customers within the United Kingdom. Currently, we work with Royal Mail & UPS to ensure prompt delivery of your orders.
  2. Shipping Rates: All orders within United Kingdom are sent for free using first class signed for service however there will be a charge for "Next Day Guaranteed Delivery" service. For international orders, we only ship to USA, Canada, Australia and Europe. The cost for international shipping is £6.99 for one item in the order however for every additional item, the cost will be only £2.99. So if you bought two items, the total cost of postage will be £6.99 + £2.99 = £9.98. For orders over £50 in value are sent for a fixed rate of £4.99. For example, if you bought items worth more than £50 in value, the total you pay for the postage will be £4.99. For orders over £75 in value, the postage is Free. The applicable shipping charges will be displayed during the checkout process.
  3. Order Processing Time: Once an order is received, we strive to process and dispatch it within 1-2 business days. Please note that orders placed on weekends or public holidays may experience slight delays due to reduced operational hours.
  4. Delivery Timescales The estimated delivery timescales vary depending on the destination and shipping method selected. Please note that these timescales are approximate and may be subject to delays beyond our control, such as adverse weather conditions or unforeseen circumstances. Service we choose are designed to delivery within 2 working days within U.K and 7-10 working days within EU, USA, Canada & Australia. 
  5. Lost or Delayed Packages: While we take utmost care and partner only with reliable shipping providers, instances of lost or delayed packages may occur. If you encounter such an issue, please reach out to us and we will work diligently to resolve the matter and assist you in any way we can.
  6. Returns and Refunds: For information regarding returns and refunds, please refer to our dedicated Returns Policy, which can be found on our website.
  7. Contact Information If you have any questions or require further assistance regarding our postage policy, please feel free to contact our customer support team at info@equestified.com We are here to help and will respond to your inquiries as soon as possible.